Widerrufsrecht
Right of Withdrawal
Return, Withdrawal and Refund Policy
Last Updated: September 17, 2026
This Return, Withdrawal and Refund Policy applies to orders placed with vpuygq, operated by Nordic Maritime Solutions DK ApS, and delivered to customers in Germany.
Returns and Refund Policy Summary
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Applicable country: Germany only.
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Return window: Consumers may withdraw from the purchase within 14 days after receiving the goods.
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Return deadline after withdrawal: After notifying us of the withdrawal, the goods must be sent back within 14 days.
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Return conditions: Products may be inspected to the extent necessary to establish their nature, characteristics, and functionality, as would normally be permitted in a physical store.
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Original packaging: Missing original packaging alone does not remove the statutory right of withdrawal.
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Return exceptions: Custom-made or clearly personalized goods and other statutory exceptions are excluded only where the applicable legal requirements are met.
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Return shipping cost: For eligible returns from customers in Germany under this policy, vpuygq covers the standard return shipping cost when the customer contacts us before returning the goods and follows the return instructions provided by us. This includes eligible returns under the 14-day right of withdrawal and returns involving damaged, defective, or incorrectly delivered goods.
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Unapproved additional shipping costs: Express shipping or other additional return shipping costs chosen independently by the customer are not covered unless agreed by us in advance.
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Return method: Contact aoi20130413@gmail.com before sending any goods back. We will provide the applicable return instructions and, where appropriate, a return shipping label.
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Return address: The applicable return address will be provided by customer service after the return request is received. Do not send goods to our registered company address unless specifically instructed to do so.
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Refund timeframe: Refunds are made without undue delay and no later than 14 days after we receive the withdrawal notice, subject to our statutory right to withhold the refund until the goods have been received or proof of dispatch has been provided.
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Refund method: Refunds are generally issued using the original payment method without additional fees.
1. 14-Day Right of Withdrawal
This section applies to consumers who purchase goods through vpuygq for delivery in Germany.
Consumers may withdraw from the purchase contract within 14 days after receiving the goods without providing a reason.
If an order contains several goods that are delivered separately, the withdrawal period begins when the consumer, or a third party designated by the consumer other than the carrier, receives the final item.
To exercise the right of withdrawal, send us a clear statement informing us of your decision to withdraw from the purchase contract.
Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85
Where possible, please provide:
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your name;
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your order number; and
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the product or products concerned.
Providing a reason for exercising the statutory right of withdrawal is voluntary.
2. Return Deadline and Procedure
After notifying us of your withdrawal, the goods must be sent back without undue delay and no later than 14 days after notifying us of the withdrawal.
For returns under this policy:
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Contact aoi20130413@gmail.com before sending the goods.
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Provide your order number and identify the product you wish to return.
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We will provide the applicable return instructions and, where appropriate, a return shipping label.
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Pack the goods securely for transportation.
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Where possible, include the supplied components and accessories.
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Send the goods using the return method provided or approved by us.
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Keep your proof of dispatch until the return and refund have been completed.
Return Address
Please contact:
before sending goods back.
Customer service will provide the return address applicable to your approved return.
Do not send returned goods to the registered business address of Nordic Maritime Solutions DK ApS in Denmark unless customer service specifically instructs you to do so.
3. Return Shipping Costs
3.1 Returns Under the 14-Day Right of Withdrawal
For customers in Germany who exercise the 14-day right of withdrawal in accordance with this policy, vpuygq covers the standard return shipping cost, provided that:
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the return relates to an order covered by this policy;
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the customer contacts us before returning the goods; and
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the customer follows the return instructions and return method provided or approved by us.
3.2 Damaged, Defective or Incorrectly Delivered Goods
If goods delivered to a customer in Germany are damaged, defective, or incorrectly delivered, we will provide an appropriate return method and cover the applicable standard return shipping cost where the return is accepted in accordance with applicable law.
3.3 Additional or Unapproved Shipping Costs
Customers should follow the return instructions provided by us.
Express delivery, premium shipping, or other additional return shipping costs independently selected by the customer will not be reimbursed unless we have agreed to those costs in advance.
This section does not limit any mandatory rights available to consumers under applicable law.
4. Condition of Returned Goods
Consumers may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functionality, in the same way as would normally be permitted in a physical store.
The consumer may be responsible for diminished value resulting from handling beyond what is necessary for this purpose, in accordance with applicable law.
Where reasonably possible, please return:
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the product;
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supplied accessories;
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batteries or chargers supplied with the product;
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manuals and documentation; and
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available original packaging.
The absence of the original packaging alone does not remove the statutory right of withdrawal.
5. Batteries and Products Requiring Special Handling
For safety reasons, damaged, swollen, leaking, overheated, or otherwise abnormal batteries or rechargeable batteries should not be shipped before contacting us.
Please contact:
Email: aoi20130413@gmail.com
Where possible, provide photographs showing the condition of the product, battery, and packaging.
We will provide appropriate instructions based on the condition of the product.
6. Damaged, Defective or Incorrectly Delivered Goods
Please inspect your order after delivery.
If the goods are:
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damaged during transportation;
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defective;
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materially different from the goods ordered; or
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incorrectly delivered,
please contact:
Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85
Please provide your order number and, where reasonably possible, photographs or videos showing the problem.
After reviewing the issue, we will provide the appropriate instructions.
Depending on the circumstances and applicable law, the available remedy may include:
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repair;
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replacement;
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price reduction; or
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refund.
For an accepted return involving damaged, defective, or incorrectly delivered goods, we will provide an appropriate return method and cover the applicable standard return shipping cost.
Your statutory rights remain unaffected.
7. Refunds
If you validly exercise your right of withdrawal, we will refund the payments required to be refunded under applicable law, including the cost of our standard delivery method where legally required.
Refunds will be made without undue delay and no later than 14 days after we receive your withdrawal notice.
For sales contracts involving goods, we may withhold the refund until:
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we receive the returned goods; or
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you provide evidence that the goods have been dispatched,
whichever occurs first.
Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed.
You will not be charged an additional fee by us for processing the refund.
For cash-on-delivery payments, where applicable, we will agree with the customer on an appropriate fee-free refund method.
8. Exchanges
Customers in Germany may contact us to request an exchange:
Email: aoi20130413@gmail.com
Exchange availability depends on the availability of the requested replacement product.
We will inform you whether an exchange is available and provide the applicable return and exchange instructions.
Where the exchange involves a damaged, defective, or incorrectly delivered product, applicable statutory consumer rights remain unaffected.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods where an exception provided by applicable law applies.
This may include, where the relevant statutory requirements are met:
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goods made according to the customer's specifications; or
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goods clearly personalized for the customer.
An exception applies only where the applicable legal requirements for that exception are actually satisfied.
Mandatory consumer rights remain unaffected.
10. Statutory Warranty and Consumer Rights
We do not provide an additional voluntary commercial warranty unless such a warranty is expressly stated for a particular product.
Consumers in Germany retain their mandatory statutory rights relating to defective or non-conforming goods.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
11. Contact and Company Information
This policy applies to orders placed through vpuygq and delivered to customers in Germany.
Company: Nordic Maritime Solutions DK ApS
Store / Brand Name: vpuygq
Registered Company Address:
Torvet 21, 3.
6700 Esbjerg
Denmark
CVR Number: 38332325
P-number: 1022093645
Legal Form: Anpartsselskab (ApS)
Registration Date: January 9, 2017
Customer Service Email:
aoi20130413@gmail.com
Phone:
+45 42 71 63 85
Sales Area Covered by This Policy:
Germany
Return Address
Before returning any goods, contact:
Customer service will provide the applicable return instructions and return address.
The registered company address in Denmark is not automatically the return address. Do not send returned goods to that address unless customer service specifically instructs you to do so.