Versand

Shipping & Delivery Policy

Last Updated: September 17, 2026

This Shipping & Delivery Policy applies to all orders placed through vpuygq, operated by Nordic Maritime Solutions DK ApS.

Important Shipping Information

For all orders delivered to Germany, the following shipping conditions apply:

  • Delivery country: Germany only

  • Order processing time: 1–3 business days

  • Transit time after dispatch: 8–15 business days

  • Estimated total delivery time: 9–18 business days

  • Business days: Monday to Friday, excluding public holidays

  • Standard shipping fee: EUR 0.00 (free)

  • Minimum order value: None

  • Remote-area surcharge: None

  • Additional handling or delivery fees: None

  • Tracking: Provided by email after dispatch when available

  • Delayed or missing parcels: Contact aoi20130413@gmail.com

The delivery times above are estimates and are not guaranteed delivery dates.

1. Where We Deliver

We currently deliver only to Germany.

This policy applies to customers whose delivery address is located in Germany.

We currently do not offer shipping under this policy to countries outside Germany.

Customers must provide a complete and accurate German delivery address during checkout.

2. Order Processing Time

Orders are processed within:

1–3 business days

Business days are:

Monday to Friday, excluding public holidays.

The processing period begins after the order and, where applicable, payment have been successfully confirmed.

Orders placed on Saturdays, Sundays, or public holidays will normally begin processing on the next business day.

Processing time is separate from transit time.

3. Transit Time

After your order has been processed, dispatched, and handed over to the carrier, the estimated transit time is:

8–15 business days

This transit time applies to deliveries within Germany.

Business days are Monday to Friday, excluding public holidays.

4. Estimated Total Delivery Time

The estimated total delivery time for Germany is:

9–18 business days

The estimated delivery time is calculated as follows:

  • Processing: 1–3 business days

  • Transportation: 8–15 business days

  • Estimated total: 9–18 business days

Example

If your order is successfully confirmed on a business day, we normally require approximately 1–3 business days to prepare it for dispatch.

After dispatch, delivery normally requires an additional 8–15 business days.

Therefore, customers in Germany should generally expect their order to arrive within approximately 9–18 business days after successful order confirmation.

Delivery times are estimates.

Delivery may occasionally be affected by public holidays, severe weather, carrier disruptions, unusually high parcel volumes, transportation interruptions, or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us at aoi20130413@gmail.com.

5. Shipping Costs

We provide free standard shipping to Germany for every order.

The following shipping charges apply:

Standard Shipping: EUR 0.00

There is:

  • No minimum order value

  • No remote-area surcharge

  • No handling fee

  • No additional standard delivery charge

You do not need to spend a minimum amount to qualify for free standard shipping.

The standard shipping charge shown at checkout for eligible orders delivered to Germany will be:

EUR 0.00

We will not add undisclosed standard shipping or handling charges after checkout.

6. Customs, Import Charges and Taxes

For orders covered by this policy and delivered to customers in Germany, customers will not be charged additional customs, import, handling, or delivery fees by us upon delivery.

The amount payable for the order is displayed during checkout before the customer submits the order.

Any applicable product price, taxes, and shipping charges will be displayed before the order is confirmed.

7. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation to the email address provided with your order.

Where tracking is available, the shipping confirmation will include:

  • your tracking number; and/or

  • an online tracking link.

Tracking information may take several business days to become active after the parcel has been handed over to the carrier.

If your tracking information does not update for an unusually long period, please contact:

Email: aoi20130413@gmail.com

Please provide your order number and tracking number, where available.

We will check the shipment information and contact the carrier where necessary.

8. Correct Delivery Address

Customers should check their delivery information carefully before submitting an order.

Please make sure that your:

  • recipient name;

  • street and house number;

  • postal code;

  • city; and

  • other necessary delivery information

are complete and correct.

If you notice an error after placing your order, contact us as soon as possible:

Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85

We can only change the delivery address before the parcel has been handed over to the carrier.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

9. Delayed Orders

If your order has not arrived within the estimated total delivery time of 9–18 business days, please contact us:

Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85

Please provide:

  • your name;

  • order number; and

  • tracking number, where available.

We will check the shipment status and, where necessary, investigate the delay with the carrier.

We will keep you informed about the available shipment information and provide an appropriate solution in accordance with applicable law.

10. Lost or Undelivered Parcels

Please contact us if:

  • tracking has not updated for an unusually long period;

  • your order has not arrived within the stated estimated delivery period;

  • tracking shows the parcel as delivered but you cannot locate it; or

  • the carrier indicates that the parcel may have been lost.

Contact:

Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85

We will investigate the shipment with the carrier.

If the parcel is confirmed as lost or cannot be delivered and we are responsible under applicable law, we will provide an appropriate remedy, which may include:

  • a replacement shipment; or

  • a refund.

Customers will not be charged an additional standard shipping fee for an approved replacement shipment where we are legally responsible for the lost or undelivered parcel.

11. Damaged Shipments

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85

Please provide:

  • your order number;

  • a description of the problem; and

  • photographs of the parcel, packaging, and product where possible.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

We cover return shipping costs for approved returns involving damaged, defective, or incorrectly delivered goods.

12. Returns

For approved returns, we cover return shipping costs in accordance with our Return, Withdrawal and Refund Policy.

Before returning any product, contact:

Email: aoi20130413@gmail.com

We will provide the applicable return instructions and return address.

Please do not send returned products to our registered company address in Denmark unless customer service specifically instructs you to do so.

Information concerning the 14-day right of withdrawal, return conditions, return shipping costs, and refunds is provided separately in our Return, Withdrawal and Refund Policy.

13. Contact and Company Information

If you have questions about delivery times, shipping costs, tracking, delayed shipments, or missing parcels, please contact us.

Company: Nordic Maritime Solutions DK ApS

Store / Brand Name: vpuygq

Customer Service Email:
aoi20130413@gmail.com

Phone:
+45 42 71 63 85

Registered Business Address:
Torvet 21, 3.
6700 Esbjerg
Denmark

CVR Number: 38332325

P-number: 1022093645

Registration Date: January 9, 2017

Delivery / Sales Area: Germany

The registered business address above is the company's registered address in Denmark. It is not automatically the return address.

Customers should contact aoi20130413@gmail.com before returning products so that the appropriate return instructions and return address can be provided.