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Shipping Policy

Last Updated: August 26, 2026

At Nordic Maritime Solutions DK ApS, we are committed to providing customers with a reliable, transparent, and efficient shipping experience.

This Shipping Policy explains how orders placed through our store are processed, shipped, tracked, and delivered. It also provides important information regarding shipping destinations, delivery estimates, customs duties, import taxes, address accuracy, lost packages, damaged or incorrect orders, and customer responsibilities.

Our goal is to make the shipping process as clear as possible so that customers understand what to expect from the time an order is placed until it is delivered. We work with recognized international carriers and make reasonable efforts to ensure that orders are processed and dispatched within the estimated timeframes described below.

Please note that delivery times are estimates only and may be affected by the destination country, carrier operations, customs procedures, public holidays, weather conditions, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

By placing an order through our store, you acknowledge that you have reviewed this Shipping Policy together with our applicable Terms of Service, Privacy Policy, and Return & Refund Policy.

1. Shipping Destinations

We currently ship to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may vary depending on the destination, product, package dimensions, carrier availability, transport restrictions, or other operational considerations.

Certain products may not be available for delivery to particular locations where shipping restrictions, safety requirements, customs rules, or carrier limitations apply.

If we are unable to ship an order to the delivery address you provide, we will make reasonable efforts to contact you using the contact details associated with your order.

2. Shipping Costs

Standard Shipping: Free

We currently offer free standard shipping to eligible destinations listed in this Shipping Policy.

If any shipping charge applies to a particular order, destination, product, or shipping method, the applicable amount will be clearly displayed at checkout before payment is completed.

Free shipping does not necessarily include customs duties, import taxes, VAT, customs clearance fees, brokerage charges, or other charges imposed by local authorities or third parties.

Such charges, where applicable, are addressed in Section 8 of this Shipping Policy.

3. Order Processing

Orders are processed after payment has been successfully confirmed and any required order verification has been completed.

Processing Time

3–5 business days

Orders are normally processed from Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

  • Payment confirmation

  • Order verification

  • Inventory confirmation

  • Product preparation

  • Packaging

  • Shipping documentation

  • Carrier handover preparation

During periods of unusually high demand, promotional activity, public holidays, or operational disruption, processing times may be longer than usual.

If a significant processing delay affects your order, we may contact you using the email address or telephone number provided at checkout.

4. Delivery Time

After your order has been processed and handed over to the shipping carrier, our estimated standard delivery time is:

Shipping Time: 5–8 business days
Processing Time: 3–5 business days
Estimated Total Delivery Time: 8–13 business days

The estimated total delivery time is provided for general guidance only.

Actual delivery times may vary depending on:

  • Destination country

  • Carrier performance

  • Customs clearance

  • Import inspections

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Local delivery conditions

  • Seasonal demand

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

Unless expressly stated otherwise, delivery estimates are not guaranteed delivery dates.

5. Shipping Carriers

We use established international shipping carriers to provide delivery services.

Depending on the destination, package size, product type, shipping requirements, and carrier availability, carriers may include:

  • UPS

  • FedEx

We may also use other reputable carriers or logistics providers where appropriate.

The carrier used for a particular order may vary depending on operational and delivery requirements.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or other relevant shipment information.

Tracking information is generally updated within 24 hours after shipment.

In some cases, carrier systems may require up to 72 hours before the first tracking update becomes visible.

Please note that tracking information is provided by the relevant carrier and may not always update in real time.

If your tracking information has not updated after 72 hours, please contact us at:

aoi20130413@gmail.com

When contacting us about a shipment, please provide your order number and tracking number where available.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur.

Possible reasons include:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High seasonal demand

  • Local delivery restrictions

  • Incorrect delivery information

  • Customs documentation requirements

  • Force majeure events

  • Other circumstances outside our reasonable control

If your shipment is significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

Where appropriate, we may also contact the carrier to request additional information regarding the shipment status.

8. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Customs clearance fees

  • Brokerage fees

  • Administrative fees

  • Other charges imposed by the destination country

Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the customer.

Nordic Maritime Solutions DK ApS does not determine or control customs duties, taxes, or other charges imposed by foreign customs authorities, tax agencies, carriers, or local governmental authorities.

Customs requirements vary by country. Customers are encouraged to contact their local customs or tax authority before placing an order if they require information about potential import charges.

Where applicable law requires us to collect, report, or remit VAT or other taxes at checkout, we will do so accordingly.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

aoi20130413@gmail.com

Before shipment, we may be able to assist with changes to:

  • Shipping address

  • Product selection

  • Quantity

  • Customer name

  • Telephone number

  • Email address

  • Other order details

We cannot guarantee that changes or cancellations can be completed once order processing has started.

Once an order has been shipped or transferred to the carrier, it generally cannot be modified or stopped by us.

Returns after delivery will be handled according to our Return & Refund Policy and applicable consumer rights.

10. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name

  • Street address

  • Apartment, floor, or unit number, if applicable

  • Postal code

  • City

  • Country

  • Telephone number

  • Email address

If you notice an error, please contact us immediately.

We will make reasonable efforts to update the information before dispatch where possible.

If an order cannot be delivered because materially incorrect, incomplete, or invalid shipping information was provided, the carrier may return the package to us.

Additional redelivery, return-to-sender, or handling costs may apply where permitted by applicable law.

11. Lost Packages

If you believe your package has been lost or tracking information shows an unusual or prolonged delay, please contact us.

Please provide:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number

  • Description of the issue

  • Any relevant carrier communication

We will review the available tracking information and, where appropriate, contact the carrier to investigate.

A shipment will generally not be considered lost solely because tracking has not updated for a short period.

The carrier may require time to complete an investigation before officially confirming that a shipment is lost.

If a package is confirmed as lost, we will handle the matter in accordance with applicable law, carrier procedures, and our store policies.

12. Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your package or product arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

  • Missing items

  • Different from what you ordered

please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging, where relevant

  • Tracking information

  • Any other relevant supporting information

We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer law.

Depending on the circumstances, the available remedy may include replacement, return, refund, partial refund, or another remedy required under applicable law.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In these cases:

  • Products may arrive on different dates.

  • You may receive multiple tracking numbers.

  • Different carriers may be used.

  • One part of the order may arrive before another.

Please review all shipping confirmation emails and tracking details before reporting an item as missing.

If you are unsure whether your order has been divided into multiple shipments, please contact us.

14. Unclaimed or Refused Packages

If a package is refused, not collected, remains unclaimed, or cannot be delivered and is returned to us, please contact our customer service team.

The order will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Where legally permitted, additional costs related to:

  • Return shipping

  • Redelivery

  • Customs charges

  • Carrier handling

  • Failed delivery caused by incorrect customer information

may be charged or deducted from an applicable refund.

Any such charges will only be applied where permitted by applicable law.

15. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping information

  • Ensuring that delivery can be received at the address provided

  • Monitoring shipment tracking information

  • Collecting packages from pickup locations where required

  • Responding to delivery notices from the carrier

  • Paying applicable customs or import charges where legally required

  • Contacting us promptly if a delivery problem occurs

Failure to meet these responsibilities may result in delivery delays, failed delivery, or return of the package.

16. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

If you are located in the European Union or European Economic Area, you may have statutory consumer rights concerning delivery, damaged or non-conforming products, withdrawal, refunds, and remedies.

Where any provision of this Shipping Policy conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping destinations

  • Delivery procedures

  • Carrier arrangements

  • Processing times

  • Customs requirements

  • Legal requirements

  • Operational practices

  • Customer service procedures

Any updated version will be published on our website together with a revised “Last Updated” date.

We encourage customers to review this Shipping Policy before placing an order.

18. Contact Information

For questions regarding shipping, tracking, delivery, customs, damaged packages, or your order, please contact us:

Company Name: Nordic Maritime Solutions DK ApS
Trading Name / Store Name: My Store
CVR Number: 38332325
P-number: 1022093645
Registered Address: Torvet 21, 3.
Postal Code: 6700
City: Esbjerg
Country: Denmark
Registration Date: January 9, 2017
Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85
VAT Number: Not provided

Nordic Maritime Solutions DK ApS is registered in Denmark, with company information recorded by the Danish Business Authority (Erhvervsstyrelsen).

Thank you for shopping with Nordic Maritime Solutions DK ApS.

We are committed to providing clear shipping information, reliable order processing, transparent communication, and efficient customer support throughout the delivery process.

Last Updated: August 26, 2026