物流政策

Shipping Policy

Last Updated: August 26, 2026

At Nordic Maritime Solutions DK ApS, we are committed to providing customers with a clear, reliable, transparent, and efficient shipping experience.

This Shipping Policy explains how we process and ship orders placed through our online store, including the countries we currently serve, estimated processing and delivery times, shipping costs, tracking information, customs and import charges, delivery delays, lost or damaged packages, incorrect addresses, and other important shipping-related matters.

Our goal is to ensure that customers understand what to expect from the time an order is placed until it is successfully delivered. While we work with established international carriers and make reasonable efforts to dispatch and deliver orders within the estimated timeframes stated below, delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

By placing an order with Nordic Maritime Solutions DK ApS, you acknowledge that you have reviewed and accepted this Shipping Policy together with our applicable Terms of Service, Return & Refund Policy, and Privacy Policy.

1. Shipping Destinations

We currently offer shipping to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may vary depending on the destination country, product type, package dimensions, applicable transport restrictions, and carrier availability.

Some products may not be eligible for delivery to certain locations due to legal, logistical, safety, customs, or carrier restrictions.

If an order cannot be shipped to the delivery address provided, we will make reasonable efforts to contact you using the contact information submitted with your order.

2. Shipping Costs

Standard Shipping: Free

We currently provide free standard shipping to eligible delivery destinations listed in this Shipping Policy.

If any shipping fee applies to a particular order, destination, product, or shipping method, the applicable charge will be clearly displayed during checkout before payment is completed.

Free shipping does not necessarily include customs duties, import taxes, VAT, customs clearance charges, brokerage fees, or other fees imposed by local authorities or third parties.

Any such charges will be handled in accordance with Section 8 of this Shipping Policy and applicable law.

3. Order Processing

Orders are processed after successful payment confirmation and completion of any necessary order verification.

Processing Time

3–5 business days

Orders are normally processed from Monday through Friday, excluding Danish public holidays and other applicable holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time may include:

  • Payment verification

  • Order review

  • Inventory confirmation

  • Product preparation

  • Packaging

  • Shipping documentation

  • Carrier handover preparation

During periods of unusually high order volume, promotional campaigns, seasonal demand, or operational disruption, processing may take longer than usual.

If a significant processing delay affects your order, we may contact you using the email address or telephone number provided at checkout.

4. Estimated Delivery Time

After your order has been processed and handed over to the shipping carrier, the estimated standard shipping time is:

Shipping Time: 5–8 business days
Processing Time: 3–5 business days
Estimated Total Delivery Time: 8–13 business days

The estimated total delivery time is calculated from the date your order begins processing and is provided for general guidance only.

Delivery times are not guaranteed unless we expressly state otherwise in writing.

Actual delivery times may vary depending on:

  • Destination country

  • Delivery location

  • Carrier performance

  • Customs procedures

  • Import inspections

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Local delivery conditions

  • Peak shopping seasons

  • Force majeure events

  • Other circumstances outside our reasonable control

Customers should take these potential factors into consideration when placing time-sensitive orders.

5. Shipping Carriers

We work with established international shipping carriers to provide reliable delivery services.

Depending on the destination, package size, product type, service availability, and other logistical considerations, carriers may include:

  • UPS

  • FedEx

We may also use other reputable logistics or delivery service providers where appropriate.

The carrier used for a particular order may be selected automatically based on shipping destination, package dimensions, delivery requirements, operational availability, and other relevant factors.

Customers generally cannot select a specific carrier unless that option is expressly made available during checkout.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or other relevant shipment information.

Tracking information is generally updated within 24 hours after shipment.

However, depending on the carrier and destination, the tracking system may take up to 72 hours to display the first update.

Please note that tracking events are provided by the carrier and may not always appear in real time.

If your tracking information has not updated after 72 hours, or if the tracking status appears unusual for an extended period, please contact us at:

aoi20130413@gmail.com

When contacting us about a shipment, please include your order number and tracking number where available.

7. Delivery Delays

Although we make reasonable efforts to process and deliver orders within the estimated timeframe, delivery delays may occasionally occur.

Potential causes of delay include:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High seasonal demand

  • Local delivery restrictions

  • Incorrect or incomplete shipping information

  • Customs documentation requirements

  • Force majeure events

  • Circumstances outside our reasonable control

Estimated delivery dates are therefore provided as estimates and not guarantees.

If your shipment is significantly delayed, please contact us and we will make reasonable efforts to review the available tracking information and assist you in checking the status of your shipment.

We may also contact the carrier where appropriate.

8. Customs Duties, VAT, and Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, customs clearance charges, brokerage fees, administrative fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the customer.

Nordic Maritime Solutions DK ApS does not determine or control customs duties, taxes, or charges imposed by foreign customs authorities, tax agencies, carriers, or other governmental bodies.

Customs policies vary from country to country. Customers are encouraged to contact their local customs or tax authority if they require information about potential charges before placing an order.

Where applicable law requires us to collect, report, or remit VAT or other taxes at checkout, we will do so accordingly.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

aoi20130413@gmail.com

Before an order has been shipped, we may be able to assist with changes to:

  • Shipping address

  • Product selection

  • Quantity

  • Customer name

  • Telephone number

  • Email address

  • Other order information

However, we cannot guarantee that an order can be changed or cancelled after processing has begun.

Once an order has been handed over to the carrier, it generally cannot be modified, redirected, or cancelled by us.

If an order has already shipped, any return request after delivery will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Before submitting an order, please carefully verify your:

  • Full name

  • Street address

  • Apartment, floor, or unit number, if applicable

  • Postal code

  • City

  • Country

  • Telephone number

  • Email address

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the shipping information if the order has not yet been processed or dispatched.

If a package cannot be delivered because the customer provided materially incorrect, incomplete, or invalid shipping information, the package may be returned to us by the carrier.

Where permitted by applicable law, additional shipping, redelivery, return-to-sender, or administrative costs may apply.

11. Lost Packages

If you believe your package has been lost, or if tracking information shows an unusual or prolonged delay, please contact us.

To help us investigate, please provide:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number

  • Description of the issue

  • Any relevant carrier communication

We will review the available tracking information and, where appropriate, contact the carrier to request further investigation.

A package will generally not be considered lost solely because tracking has not updated for a short period.

The carrier may require a certain amount of time to complete an investigation before a shipment can officially be classified as lost.

Where a package is confirmed as lost, we will handle the matter in accordance with applicable law, carrier procedures, and our relevant store policies.

12. Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your package and products as soon as reasonably possible after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

  • With missing items

  • With the wrong product

  • With significant shipping damage

please contact us as soon as possible at:

aoi20130413@gmail.com

To help us evaluate the issue, please provide:

  • Your order number

  • A description of the problem

  • Photos of the affected product

  • Photos of the packaging, where relevant

  • Tracking information

  • Any other useful supporting information

We will review the matter and provide an appropriate solution in accordance with our policies and applicable consumer protection law.

Depending on the circumstances, the appropriate solution may include replacement, return, refund, partial refund, or another remedy required by applicable law.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur because products are dispatched from different locations, require different packaging, or are handled by different carriers.

In such cases:

  • Items may arrive on different dates.

  • You may receive multiple tracking numbers.

  • Different carriers may be used.

  • One part of your order may arrive before another.

Please review all shipping confirmation emails and tracking information before reporting an item as missing.

If you are uncertain whether your order has been divided into multiple shipments, please contact us.

14. Unclaimed, Refused, or Undeliverable Packages

If a package is refused, not collected, left unclaimed, or cannot be delivered and is subsequently returned to us, please contact our customer service team.

Such orders will be handled according to our Return & Refund Policy, these shipping terms, and applicable consumer protection laws.

Where legally permitted, reasonable additional costs related to:

  • Return-to-sender shipping

  • Redelivery

  • Customs charges

  • Carrier handling

  • Failed delivery caused by incorrect customer information

may be deducted from any applicable refund or charged separately.

Any such charge will only be applied where permitted by applicable law.

15. Delivery Acceptance

When receiving a package, you should inspect the external packaging where reasonably possible.

If the package appears severely damaged, opened, crushed, wet, or otherwise compromised, you should document the condition with photographs where possible.

If the carrier permits delivery notes or damage reports, you may also record visible damage at the time of delivery.

Acceptance of a shipment does not waive any mandatory legal rights you may have regarding defective, damaged, incorrect, or non-conforming goods.

16. Force Majeure and Circumstances Beyond Our Control

We are not responsible for delays caused by events outside our reasonable control.

These events may include, without limitation:

  • Natural disasters

  • Floods

  • Fires

  • Severe weather

  • Epidemics or pandemics

  • Strikes

  • Labor disputes

  • War

  • Civil unrest

  • Government restrictions

  • Customs disruptions

  • Transportation shutdowns

  • Carrier network failures

  • Infrastructure failures

  • Similar extraordinary events

Where such circumstances occur, we will make reasonable efforts to continue providing shipping services and to communicate significant disruptions where practical.

Nothing in this section limits any rights that cannot lawfully be excluded under applicable consumer protection law.

17. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring that delivery can be received at the address provided

  • Monitoring tracking information

  • Collecting packages from pickup points where required

  • Responding to carrier delivery notices

  • Paying applicable customs or import charges where legally required

  • Contacting us promptly if a delivery issue occurs

Failure to complete these responsibilities may result in delays, failed delivery, or return of the shipment.

18. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

If you are a consumer located in the European Union or European Economic Area, you may have statutory rights regarding delivery, non-conforming goods, cancellation, withdrawal, refunds, and remedies that apply regardless of the provisions of this Shipping Policy.

Where any provision of this Shipping Policy conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping destinations

  • Carrier arrangements

  • Delivery procedures

  • Processing times

  • Legal requirements

  • Operational practices

  • Customs requirements

  • Customer service procedures

The latest version will be published on our website together with the applicable “Last Updated” date.

We encourage customers to review the Shipping Policy before placing an order.

20. Contact Information

If you have questions about shipping, tracking, delivery, customs, damaged packages, or your order, please contact us:

Nordic Maritime Solutions DK ApS
Torvet 21, 3.
6700 Esbjerg
Denmark

Email: aoi20130413@gmail.com
Phone: +45 42 71 63 85
CVR Number: 38332325
P-number: 1022093645
Company Start Date: January 9, 2017

Registered Country: Denmark

Nordic Maritime Solutions DK ApS is registered in Denmark, with company information recorded with the Danish Business Authority (Erhvervsstyrelsen).

Thank you for shopping with Nordic Maritime Solutions DK ApS.

We are committed to providing clear shipping information, reliable order processing, transparent communication, and efficient delivery support throughout your shopping experience.

Last Updated: August 26, 2026